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RETURN & REFUND POLICY

Thank you for choosing our hand-crafted, hand-knit baby cardigans. We take great pride in our artisanal work and hope you cherish your purchase. However, if you are not completely satisfied, please review our policy below.

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Eligibility for Returns

  • Return Window: You may request a return within 14 days of receiving your order.

  • Condition of Items: Items must be unused, unwashed, and in the same condition you received them. They should include all original packaging, tags, and labels.

  • Non-Returnable Items: Custom-made, personalized, or final sale items are generally non-returnable unless they arrive damaged or defective. Please note that due to the handmade nature of our products, minor variations may occur and are not considered defects.

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How to Initiate a Return

  • Contact Us: Please email our customer service at info@babastore.co.uk with your order number and reason for return.

  • Return Authorization: If your return is approved, you will receive a Return Merchandise Authorization (RMA) number along with detailed instructions.

  • Shipping Costs: Unless the return is due to an error on our part or a defective product, the customer is responsible for return shipping fees.

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Inspection and Processing

  • Evaluation: Upon receiving your return, our team will inspect the item to ensure it meets our return criteria.

  • Notification: We will notify you via email whether your return has been approved or rejected.

  • Processing Time: Approved returns will be processed within 7-10 business days of receipt.

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Refund Policy

  • Method of Refund: Refunds will be issued to the original method of payment.

  • Exclusions: Shipping fees are non-refundable unless the error is on our part.

  • Partial Refunds: If only part of your order is returned, or if the item shows signs of use, a restocking fee may apply.

  • Timeframe: Please allow 7-10 business days after approval for the refund to be reflected in your account.


 

Damaged or Defective Items

  • Immediate Action: If you receive a damaged or defective item, please contact us immediately at info@babastore.co.uk with photos and a description of the issue.

  • Resolution: We will work with you to offer a replacement, exchange, or full refund based on the circumstances

 

Exchanges

  • Eligibility: We only offer exchanges for items that are defective or damaged. If you need an exchange, please contact our customer service with the relevant details.

  • Process: Exchanges follow the same process as returns. Approved exchanges will be processed once the returned item is received and inspected.

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Additional Information

  • Artisanal Nature: Please understand that slight variations in colour, texture, and size are inherent to our handcrafted process and are part of the charm of each unique piece.

  • Policy Updates: We reserve the right to amend this policy at any time. Any changes will be posted on our website, so please review this policy periodically.

  • Contact Us: If you have any questions about our Return & Refund Policy, please contact us at info@babastore.co.uk.

 

By placing an order with us, you agree to the terms outlined in this Return & Refund Policy. We appreciate your understanding and support of our handcrafted products.

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