Question 1

How do I choose the right size for my baby?

Accepted Answer

Each product includes a detailed sizing chart. We recommend measuring your baby’s chest, length, and sleeve length to match with our guidelines. If you're between sizes, opting for the larger size is often best for growing babies. Feel free to contact us if you need further assistance with sizing.

Question 2

Are the colours shown on the website exactly what I’ll receive?

Accepted Answer

While we strive for colour accuracy in our photos, variations may occur due to natural lighting and the handmade nature of our products. Each piece is unique, so expect slight differences that add to its charm.

Question 3

How should I care for and wash my hand-knit baby cardigan?

Accepted Answer

Our products are made to be durable. We recommend gentle hand washing or using a delicate cycle with cold water and lying flat to dry. Avoid wringing or twisting the fabric. Detailed care instructions are provided with your product.

Question 4

What materials do you use for your baby goods?

Accepted Answer

We carefully select high-quality, baby-friendly yarns that are soft, hypoallergenic, and durable. Our materials are chosen with your baby's comfort and safety in mind.

Question 5

What is the typical turnaround time for an order?

Accepted Answer

If the item is in stock, processing will be 1-2 days. If the item is to order and handcrafted with care, please allow a few extra days for production. Once your order is complete, it will be shipped promptly. Estimated shipping times are provided at checkout.

Question 6

Do you offer international shipping?

Accepted Answer

Yes, we offer international shipping! Shipping times and rates vary by location. Please check our shipping policy or contact customer service for detailed information regarding your region. We strive to ensure your order arrives safely and promptly.

Question 7

Can I request a custom order or personalization?

Accepted Answer

Absolutely. We love creating unique pieces. If you have a specific design, colour, or personalization in mind, please contact us with your request, and we’ll be happy to discuss options.

Question 8

What if my order arrives damaged or doesn’t meet my expectations?

Accepted Answer

We stand behind the quality of our handmade goods. If you encounter any issues such as damage or defects, please contact our customer service immediately so we can resolve the matter with a replacement, exchange, or refund.

Question 9

Are your products machine washable?

Accepted Answer

While some of our items can be machine washed on a delicate cycle, we typically recommend hand washing to preserve the integrity and longevity of the hand-knit fibers. Specific instructions will be provided with your purchase.

Question 10

How can I contact you if I have further questions?

Accepted Answer

We’re here to help! Feel free to reach out via email at alex@babastore.co.uk. We strive to respond as quickly as possible to ensure your satisfaction.

FAQ