SHIPPING POLICY

Order processing time:

Orders are processed within 1-2 business days.
 

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Estimated delivery timeframes:​

Domestic - UK

Standard shipping: 3-4 business days, £3.39

Standard Express: 1-2 days, £4.25

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International - Republic of Ireland

Standard shipping: *, £11.60

International tracked: *, £10.10

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International - USA, Mainland

International economy: *, £11.60

International tracked: *, £15.50

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International - Australia, Mainland

International economy: *, £11.60

International tracked: *, £19.65

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International - Europe

Standard shipping: *, £8.65

International tracked: *, £10.10

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*Royal mail did not state how long delivery would take

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Cut-Off Times:

Orders placed before 3 PM will be shipped the same day.

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Tracking Information:

Once your order has been dispatched, you'll receive a shipping confirmation email that includes your unique Royal Mail tracking number.

Here's how you can use this number to keep tabs on your order.

1. Visit the Royal Mail Tracking Website:
   Go to Royal Mail's tracking page.

2. Enter Your Tracking Number:
   On the tracking page, enter the tracking number provided in your email into the designated field.

3. Track Your Order:
   Click the "Track" button to view the latest status and estimated delivery details of your package.

4. Stay Updated:
   The tracking tool will show you where your order is along its journey. If you’d like, you can also sign up for notifications directly through Royal Mail to receive real-time updates.

By following these steps, you can easily monitor your shipment every step of the way. If you have any issues or further questions about tracking your order, please feel free to contact our customer service team.

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Shipping Carriers:

We are proud to partner with Royal Mail to handle the delivery of your orders. Royal Mail is a trusted and reliable carrier, ensuring that your packages are safely and promptly delivered. Once your order is shipped, you will receive a tracking number that you can use on their tracking page to monitor its progress.

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Potential Delays:

While we strive to ensure prompt delivery of every order, please note that shipping times may be affected by unforeseen circumstances such as adverse weather conditions, high demand periods, or holidays. These factors can occasionally cause delays beyond our estimated delivery times. We appreciate your understanding and patience, and we are committed to keeping you informed every step of the way.

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International Shipping Details:

When shipping internationally, please be aware of the following points regarding customs delays and duties:

• Customs Processing:
  International orders may be subject to customs inspections, which can occasionally lead to delays beyond our standard delivery estimates. These delays are typically due to local customs processing and are outside of our control.

• Duties, Taxes, and Fees:
  Depending on your country's import regulations, additional duties, taxes, or fees may be applied upon delivery. These charges are the responsibility of the recipient and are not included in the purchase price or shipping costs.

• Stay Informed:
  We recommend checking with your local customs office for detailed information on the potential charges or delays that may apply to your order. If you experience any issues or require further assistance, please do not hesitate to contact our customer service team.

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Contact Information:

Provide a way for customers to reach out if they have questions or issues regarding shipping.

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